Differentiating your business from any competitors will help the services and products you sell to stand out. Your web design, method of advertising, communication, and pricing should deviate from the norm. Going above and beyond while developing your brand will assist you in qualifying your business as exceptional, rather than merely ”good enough.” Here are five different ways for you to begin the process of implementing new changes to differentiate your business.
1. Prompt Communication
When a potential customer reaches out, they are more likely to trust your company if you respond promptly. But as a business owner, we know how busy your home and work life can be. Instead of manually answering each and every message you receive, you’ll have more time to work on the other aspects of your business if you hire a specialist.
Bright Pattern call center is an enterprise-level call center software provider. They will only work with major businesses and corporations. Their website states: “Your customers can have an effortless, personal conversation across traditional channels like voice, email, and chat.” They now offer bot communication through social media channels, as well. Your customer service will be respected due to the personal and efficient conversations that their services provide.
2. OKR Coaching
If you really want your business to differ from the rest, you should enroll in virtual coaching with Workboard. One of their primary goals is teaching you and your employees the principles of objective and key results (OKR.)
OKRs are how a business can track their progress, create alignment, and promote engagement around feasible goals. Having this knowledge and using it to your advantage will enhance the current condition of your business.
3. Take a Stand
Ensuring your company is different will be beneficial, but you also want your brand to stand for something. You’ll want your target audience to recognize your business based on your logo, advertisements, or service. This will occur when you become extraordinarily different from everyone else. Your website should convey a clear and unique message. Be different, stand for something, always aim higher.
4. Controversial Is OK
If your company is committed to doing what every other company is doing, you’re likely complacent in the ”safe” comfort zone. Mix it up and sprinkle some controversy on top. Being controversial can be simple. Having a drastically different vision or mission than your competitors is one idea of getting started.
Be a leader. Rather than following in the footsteps of the enemy, aka your competition, muster up some courage and focus on what you’ve been doing incorrectly. Learn from your business mistakes and rectify them. Customers will admire the fact that you are being a trendsetter.
5. Offer Your Customers a Guarantee
It’s safe to say, every single customer will feel more comfortable purchasing a product or service if it comes with a guarantee. For labor work like construction or electrical, you can offer the first hour of work for free if your employees fail to show up within 15 minutes of the scheduled appointment time. As far as merchandise goes, you may consider a 30-day money-back guarantee.
If your customer ends up loving the product, you can proceed with charging their credit card. Otherwise, they must pay shipping and handling costs, and mail the item back to your warehouse in a timely manner. Subscription services might allow a two-week free trial before charging the customer’s card. If someone decides to opt-out, they can cancel their subscription before their trial comes to an end.
No matter how you look at it, differentiating your business should be a priority if you’re looking to raise your current income. And who wouldn’t be interested in an influx of cash?